I know I have become invisible. I have accepted the fact. Some how I still think I should get good customer service especially from some one my own age or older. This doesn’t seem to be happening for me when the person is a guy.
Case#1:I patronize small businesses when ever possible. I needed a new pair of sneakers. The running store I buy from sent me an email with a sale coupon. Good timing, right? I buy from them at least 2 pair a year sometimes 3 pairs for the last 10 years. I have specific requirements so I know the shoes will cost me about $100.00+.
The owner and his wife are about my age. She has usually waited on me in the past. Not this time. This time I got the Big Daddy! I had to ask him to look up my history and asked what is new in the same genre that I previously purchased. You would have thought I was a total stranger and I was putting him out. I told him I had my coupon with me and it enticed me to buy.
Since I run a business these are things you like to hear from your customers, at least I do! I picked out a pair that was on sale for $80.00. I gave him my coupon; remember I already told him I had it and my Visa. He rang up charges of $80.00 not the 10% off. I asked for it and he whined they are already on sale even though the coupon said 10% off sale items, 20% off regular priced items. So he reached into his pocket and came out with a $10.00 bill and said, I kid you not, “can you make change?” I did!
Case #2: I had a bumper crop of basil. I dried it and I thought it would make nice gifts for my friends who cook. For a gift I wanted new jars. I went to my local spice shop where I buy various spices and herbs I don’t grow in my garden.
The owners are a husband and wife. Again usually the wife waits on me. This time I got the Big Daddy spice shop owner. I told him what I was after and he showed me their jars. I said, “This one is cute!’ He said, “If you say so.” IF YOU SAY SO!!!!! What kind of snarky remark is that? I asked if he had 12 jars and he told me snarkily he had 100 in inventory and could get more in 3 days if I should need them.
So what is it with snarky old men with bad customer service? I asked my husband because he knows the 2 guys as a customer as well. He thinks they would rather be waiting on some one cuter and younger. I exclaimed, “These old farts are our age! No one cute and younger is going to look at them!” My husband says that Old Farts, Alter Cockers can dream.
Anyone run into this type of poor customer service?