I have been a Nordstrom charge account customer since 1978. Let me do the math for you, that is 41 years! For over 4 decades I have shopped your stores. Let me be clear, I have actively, in person and recently on line, shopped Nordstrom. I am not dead yet! So why did you close my account?????
“Inactivity” is the reason given why my account was closed. What? I am a very active person. I admit I use my airline credit card that gives me miles when I shop, not my Nordstrom card. I think it is obvious; Nordstrom points aren’t going to put me on a free plane trip are they? But aren’t we nitpicking here? I am still shopping at Nordstrom; I am still a Nordstrom customer!
For 41 years I have been loyal to you and this is how I am treated, closing my account? Nordstrom has always been in my opinion the gold standard of exceptional customer service. Thinking that you can imagine why my head is exploding! What kind of customer service closes a 41-year loyal customer when she is not dead? Is inactivity a Nordstrom euphemism for we think she is dead?
I am now a very alive and a very disappointed Nordstrom shopper. I had to apply for a new Nordstrom card to shop early access for the Anniversary sale. I had to call to get a special exemption to make a purchase before my credit card is processed! Really Nordstrom is this the gold standard of exceptional customer service? I think not!
I hope my purchases work out because if I have to return them to the store I am scared what will happen. Will I have to show 3 pieces of ID and a retina eye scan to verify I am not dead yet and I am who I say I am? I really hope my purchases are going to be great and if I have to return one or both the clerk will smile at me and in Nordstrom form say ” Sorry this didn’t work for you. Shall I credit your account Ms. Weintraub?”